1. About Buraq

Buraq is committed to processing personal information lawfully, reasonably and transparently and only to the extent reasonably necessary for legitimate business purposes.

Our business operates from the following address:

Email: info@buraq.co.za

Telephone: 079 531 8985

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected or processed by Buraq when you:

• Visit or use our website;
• Contact us by email or telephone;
• Request information about our products or services;
• Purchase or enquire about our products or services;
• Communicate with our employees or representatives;
• Provide products or services to Buraq;
• Apply for employment;
• Participate in promotions, campaigns or surveys; or
• Otherwise engage with Buraq.

This Privacy Policy does not apply to websites, applications or services operated by third parties.

3. Definitions

4. Information We May Collect

Depending on how you interact with Buraq, we may collect the following categories of information:

4.1 Identity Information

• Full name and surname;
• Company name;
• Identification information;
• Employment information;
• Professional information; and
• Other information necessary to identify you.

4.2 Contact Information

• Email address;
• Telephone number;
• Physical address;
• Billing address;
• Delivery address; and
• Business address.

4.3 Financial and Transaction Information

• Banking information;
• Payment information;
• Invoice details;
• Transaction records;
• Tax-related information; and
• Other relevant financial information.

4.4 Technical Information

• IP address;
• Browser type and version;
• Device type;
• Operating system;
• Website access information; and
• Other technical information.

4.5 Website Usage Information

• Pages visited;
• Links clicked;
• Content viewed;
• Time spent on pages;
• Navigation patterns; and
• Other website interaction information.

5. Special Personal Information

In certain circumstances and where legally permitted or required, Buraq may process special personal information.

This may include information relating to:

• Race or ethnic origin;
• Religious or philosophical beliefs;
• Health;
• Biometric information;
• Criminal behaviour; and
• Political persuasion.

We will only process such information where there is a lawful basis for doing so.

6. How We Collect Personal Information

6.1 Information You Provide Directly

You may provide information to us when you complete a contact form, contact us by email or telephone, request information, make an enquiry, purchase our services, participate in a promotion, apply for employment or otherwise voluntarily provide information.

6.2 Information Collected Automatically

When you use our website, certain technical and usage information may automatically be collected through cookies, server logs, analytics technologies and similar technologies.

6.3 Information From Third Parties

Where legally permitted, we may receive information about you from business partners, service providers, publicly available sources, recruitment agencies, verification providers, payment providers and other lawful sources.

7. How We Use Personal Information

We may use your personal information for legitimate business and operational purposes, including:

1. Providing our products and services;
2. Responding to enquiries and requests;
3. Processing orders and transactions;
4. Managing customer relationships;
5. Processing payments;
6. Providing quotations and proposals;
7. Managing suppliers and service providers;
8. Maintaining and improving our website;
9. Conducting market research and analysis;
10. Sending marketing communications where permitted;
11. Preventing fraud and unauthorised activity;
12. Protecting our systems, employees and customers;
13. Complying with legal and regulatory obligations;
14. Resolving disputes and complaints;
15. Enforcing our agreements and policies; and
16. Other lawful purposes reasonably related to the purpose for which the information was collected.

8. Consent to Processing

Where required by applicable law, we may ask for your consent before processing your personal information.

Where we rely on consent, you may withdraw your consent at any time by contacting us.

Withdrawal of consent will not affect the lawfulness of processing that occurred before your withdrawal.

9. Sharing of Personal Information

We will not intentionally sell your personal information to third parties.

We may share personal information where reasonably necessary and legally permitted with:

• Employees and authorised representatives;
• Contractors and consultants;
• IT and hosting providers;
• Payment processors;
• Professional advisers;
• Marketing service providers;
• Business partners;
• Government authorities and regulators;
• Law enforcement agencies where legally required; and
• Other parties where disclosure is permitted by law.

10. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality and user experience.

Cookies may be used to:

• Remember preferences;
• Understand website traffic;
• Analyse website usage;
• Improve website performance;
• Support security; and
• Measure marketing performance.

11. Storage and International Transfers

We may store personal information at our business premises, on our own servers, with hosting providers, cloud service providers, IT service providers or other secure third-party systems.

Some service providers may operate outside South Africa. Where personal information is transferred outside South Africa, Buraq will take reasonably practicable steps to ensure that the information receives appropriate protection in accordance with applicable data protection legislation.

12. Security of Personal Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, loss, misuse, alteration, destruction and other unlawful processing.

Where required by applicable law, Buraq will take appropriate steps in response to a personal information security breach.

13. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

We may retain information for legal, accounting, tax, regulatory, contractual, evidentiary and legitimate business purposes.

14. Accuracy of Personal Information

We aim to keep personal information accurate, complete and up to date.

You should notify us if any information we hold about you is incorrect, incomplete, misleading or outdated.

15. Your Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information;
• Request correction of inaccurate information;
• Request deletion where legally applicable;
• Object to certain forms of processing;
• Request restriction of processing; and
• Withdraw consent where processing is based on consent.

These rights are subject to applicable legal limitations. We may also be required to verify your identity before processing certain requests.

16. Direct Marketing

Where permitted by applicable law, Buraq may use personal information to communicate with you about our products, services, promotions, events and other business-related information.

You may opt out of marketing communications at any time by contacting us at info@buraq.co.za .

17. Children's Personal Information

Our website and services are not primarily directed at children under the age of 18.

We do not knowingly collect personal information from children without appropriate consent from a competent person or another lawful basis recognised under applicable law.

18. Third-Party Websites

Our website may contain links to third-party websites, platforms or services.

Buraq is not responsible for the privacy practices, content, security or processing activities of third-party websites. We recommend reviewing their privacy policies before providing personal information.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business activities, website, services, legislation, technology or privacy practices.

The updated version will be published on our website. We encourage you to review this Privacy Policy periodically.

20. Complaints and Privacy Enquiries

If you have a question, concern, request or complaint regarding how Buraq processes your personal information, please contact us first so that we can attempt to resolve the matter.

If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant South African regulatory authority, including the Information Regulator of South Africa, in accordance with applicable law.